Create incident template
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Incident Management
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Create an incident template to ensure consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.
Before you begin
Role required: admin
About this task
Let us consider an example where you want to create a template to log an incident when you are denied access to the Bond Trading application.
Procedure
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Complete the steps in Create a template using
the Template form using the following information:
- Name: Bond Trading Access Denied
- Table: Incident [incident]
- Global: Select the check box. The Global option allows any user to use the template, not just the template creator.
- Short Description: Bond Trading Access Denied
- Template: Add the following values to define the
fields that are filled in when the template is used:
- [Category]: [Inquiry / Help]
- [Configuration Item]: [Bond Trading]
- [Description]: [The user was denied access to the Bond Trading application]
- [Impact]: [2 - Medium]
- [Urgency]: [3 - Low]
Related Content
- Create a module that uses incident template
Create a module to log an incident with pre-filled field values from an existing template.
- Create a record producer to log incidents
Create record producers to log incidents directly from Service Catalog.
- Create a record producer using a template
If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.