Workforce Optimization ITSM Manager Workspace components
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Workforce Optimization for ITSM
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
Workforce Optimization ITSM Manager Workspace components
The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.
Roles
Role title [name] | Description | Contains roles |
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Manager Workspace User [sn_wfo_cfg_ws.user] | Grants read access to the Next Experience UI Builder workspace. |
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Manager Workspace Manager [sn_wfo_cfg_ws.manager] | Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules. |
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Manager Workspace Admin [sn_wfo_cfg_ws.admin] | Grants administrative rights to create, read, update, and delete (CRUD) all applications and settings in Manager Workspace. |
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