Workforce Optimization ITSM Manager Workspace components

The configurable ITSM Manager Workspace has roles to administer the workspace, properties to configure default behavior, and indicators to analyze performance.

Roles

Role title [name] Description Contains roles
Manager Workspace User [sn_wfo_cfg_ws.user] Grants read access to the Next Experience UI Builder workspace.
  • workspace_user
  • canvas_user
Manager Workspace Manager [sn_wfo_cfg_ws.manager] Grants read access to primary assignment groups and additional managers. Grants read access to home and list modules.
  • sn_wfo_cfg_ws.user
  • sn_wfo.user
  • sn_wfo_skillreview.manager
Manager Workspace Admin [sn_wfo_cfg_ws.admin] Grants administrative rights to create, read, update, and delete (CRUD) all applications and settings in Manager Workspace.
  • sn_wfo_cfg_ws.manager
  • workspace_admin
  • ui_builder_admin
  • canvas_admin
  • sn_wfo.admin

Indicators