Update the state handler script include

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IT Service Management

HomeVancouver IT Service Management IT Service Management Change ManagementReference section for Change ManagementTutorial: add a new change management stateUpdate the state handler script include

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Update the state handler script include

Release version:
Vancouver
Yokohama
Xanadu
Washington DC
UpdatedAug 3, 2023
1 minute read

Vancouver
Change Management

The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

Update the ChangeRequestStateHandler script include with the new Complete state.

Before you begin

Role required: admin

About this task

The ChangeRequestStateHandler script include defines the states available for the Change Request state model.

Procedure

Navigate to All > System Definition > Script Includes.
Open the ChangeRequestStateHandler script include and modify the script as follows.
1. Add the following line to the top of the script in the Constants section:
```
ChangeRequestStateHandler.COMPLETE = "complete";
```
2. Add the following line as the last line of the function in the Initialize function:
```
this.STATE_NAMES["-6"] = ChangeRequestStateHandler.COMPLETE;
```
Click Update.

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