Add comments to your change tasks
-
- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Change Management
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
You can add comments to a change task from the Mobile Agent mobile application. For example, to add an insight about the change task or a discussion regarding the change task.
Before you begin
Role required: itil or sn_change_write
Procedure
- Tap Change Tasks to open the list of change tasks.
- Tap the change task to open the detailed view.
- Tap Add comment to add your worknotes.
Related Content
- View change tasks
You can view the state, risk, and the schedule of the change tasks in the Mobile Agent mobile application.
- Resolve or close a change task
When you implement the change task, you can close the task from the Mobile Agent mobile application.