Create a change task
-
- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Change Management
You can create change tasks for a change request. A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
Before you begin
Role required: itil, admin, or sn_change_write
About this task
Change tasks can be created manually or from a workflow. The Change Request form has a Change Tasks related list, which includes all manual and workflow change tasks. From this related list, you can edit existing tasks or create tasks. Workflow change tasks are generated automatically in Review task type.
Procedure
Related Content
- Create a change request from a CI
Create a change request from a list of CIs, or add selected CIs from a list to a change record.
- Create a standard change request from the catalog
You can create a standard change request from the published standard change catalog templates.
- Copy a change request
You can copy details of an active or canceled change request to a new change request.
- Unauthorized change request
Understand how an unauthorized change activity on a configuration item (CI) is captured and managed, so that you can review and take timely action on this change.