Copy a change request
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- UpdatedAug 3, 2023
- 1 minute read
- Vancouver
- Change Management
You can copy details of an active or canceled change request to a new change request.
Before you begin
Role required: itil, admin, or sn_change_write
About this task
- The content that is copied.
- The attributes or fields and values that are copied. All non-copied attributes are reset to default values.
- The configured related tables that are copied.
New change tasks can be created when a change is copied. If your change record has associated workflows that create change tasks, then these change tasks may not be copied because the workflow creates them. Only manually created tasks are copied, if the workflow when creating the task sets the created_from field on the change_task table to workflow. The created_from field has a default value of manual.
Procedure
What to do next
In addition, you can associate CIs to the newly created change request.
Related Content
- Create a change request from a CI
Create a change request from a list of CIs, or add selected CIs from a list to a change record.
- Create a standard change request from the catalog
You can create a standard change request from the published standard change catalog templates.
- Create a change task
You can create change tasks for a change request. A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
- Unauthorized change request
Understand how an unauthorized change activity on a configuration item (CI) is captured and managed, so that you can review and take timely action on this change.
- Configure ability to copy a change request
You can configure the ability to copy a change request record and its details using system properties.