Members and managers of a shift can use the On-Call Scheduling applets and navigation menu on the Mobile Agent application to view and manage shifts and schedules.

Applet launchers

Applet launchers serve as landing pages or home pages. When you log in to your instance, you see an applet launcher and the applets configured to display on that launcher. The system administrator configures the applet launcher and applets for the Now Agent mobile application.

Navigation bar

The navigation bar appears at the bottom of the mobile application screen. This bar includes the following tabs that you can use to access different applets and application launch pages:
  • My Work: As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.
  • My Team: As an on-call manager, view your team's schedule and act upon important activities, like approving time-off requests and providing coverage.
  • Notification: View a list of the notifications that have been pushed to an agent. Tap a notification in the list to see the details, then tap the details open the case.
  • Settings: Manage settings for the mobile application.