Several types of components are installed with activation of the Service Operations Workspace - ITOM Container application (sn-sow-itom-cont) application, including user role, plugins, and ServiceNow Store applications.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Role title [name] Description Contains roles
Service Operations Workspace user

[sn_sow.sow_user]

 Enables users to access and perform basic operations in Service Operations Workspace. None

Plugins installed

Plugin Description
UX Framework User Criteria

[com.glide.ux.user_criteria]

 UX framework for user criteria.
Dynamic Related Records for Configurable Workspace

[com.snc.uib.sn_dyn_rel_rec]

 Framework to display the contextual dynamic Related Records section in a configurable workspace.

Store applications installed

Store applicationDescription
Record Page/Component for Service Operations Workspace

[sn_sow_record]

 Record view that is used across various applications in Service Operations Workspace. This view includes detailed record information such as actions and related records.
Quick links component for Service Operations Workspace

[sn_sow_quick_links]

 Framework to create and maintain a list of customized hyperlinks in Service Operations Workspace.
Service Operations Workspace Core

[sn_sow]

 Core capabilities and workspace configurations for Service Operations Workspace.
Change Management - Service Operations Workspace

[sn_sow_chg]

 Change creation process in Service Operations Workspace.
Collaboration services for Service Operations Workspace

[sn_sow_collab]

 Collaboration between peers and requester using Microsoft Teams in Service Operations Workspace.
Incident Management - Service Operations Workspace

[sn_sow_inc]

 Streamlined and automated incident response process to respond to an unplanned event or service interruption and to restore services in Service Operations Workspace.
Recommendations for Incident Management

[sn_sow_incident_rf]

 Configurations to predict recommendations for an incident, for example, recommendation rules, in Service Operations Workspace. Use information from similar incidents and knowledge articles to resolve incidents faster.
Interaction Management - Service Operations Workspace

[sn_sow_interaction]

 Streamlined interaction process to respond through a communication channel (chat, phone conversation, or walk-up) in Service Operations Workspace.
Interceptor UI for Service Operations Workspace

[sn_sow_interceptor]

 Interceptor user interface to create a task type for change and problem in Service Operations Workspace.
Service Operations Workspace ITSM Common

[sn_sow_itsm_common]

 Common configurations shared across IT Service Management applications in Service Operations Workspace.
Problem Management - Service Operations Workspace

[sn_sow_problem]

 Problem creation process to identify the cause of a service interruption reported by a significant or recurring incidents in Service Operations Workspace.
Request Management - Service Operations Workspace

[sn_sow_req]

 Request creation process and support for the entire life cycle of requests in Service Operations Workspace.
Walk-up Experience - Service Operations Workspace

[sn_sow_walkup]

 Setup for walk-up queues, stockroom, and appointments in Service Operations Workspace.
Recommendation Framework

[sn_rf]

 Framework to generate contextual, actionable, and dynamic recommendations in a configurable workspace.