AIOps Experience in the Service Operations Workspace for ITOM
- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Service Operations Workspace for ITOM
The AIOps Experience app provides a consolidated platform for alert management by simplifying integrations, and offering data-rich dashboards. The AIOps Experience app provides customers with the insights needed to improve their IT operations and to enhance business outcomes. This process is performed by the Express List, Integration Launchpad, and AIOps dashboards.
The AIOps Experience app is an addition to the AIOps product in ServiceNow®, revolutionizing the entire ITOM (IT Operations Management) Health user experience. The Express List, Integration Launchpad, and AIOps dashboards, each deliver a unique value, but when combined, they elevate the user experience to a whole new level.
- Express List: The Express List is a game-changer for alert management. It provides a consolidated platform where you can efficiently triage, conduct root cause analysis (RCA), and remediate alerts seamlessly. With real-time updates, dynamic filtering, and an intuitive preview pane, you can stay on top of their alert workflows and take immediate action with unparalleled ease and speed.
- Integration Launchpad: The Integration Launchpad gives you access to a hub of seamless connections to various external tools and services. It also simplifies the onboarding of new data sources and the integration process, enabling you to leverage your existing ITOM ecosystem within the ServiceNow® platform effortlessly. The Integration Launchpad streamlines data exchange and improves cross-platform collaboration, enhancing efficiency and productivity across the board.
- AIOps Dashboards: The AIOps Dashboards offer comprehensive visualizations of critical operational data and insights. You can monitor key performance indicators (KPIs), track service health, and gain valuable context on the overall IT environment. These customizable dashboards empower you with actionable insights, facilitating data-driven decision-making and ensuring proactive responses to potential issues.
When used in tandem, the Express List, Integration Launchpad, and AIOps dashboards create a unified, seamless, and efficient user experience. The revamped ITOM Health interface empowers IT teams to identify and resolve alerts swiftly, optimize performance, and enhance overall operational efficiency.