Event and Alert Processing dashboard
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- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- Service Operations Workspace for ITOM
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
The Event and Alert Processing dashboard uses Performance Analytics to provide real-time visibility into events and alerts in Event Management.
Prerequisites
- Ensure that the Event Management application is installed.
- Activate the daily job, [PA EM] Daily Data Collection, to enable collection of daily Event Management data:
- Navigate to .
- Select [PA EM] Daily Data Collection.
- Set to Active.
- Run the historical job, [PA EM] Historic Data Collection, once to enable partial collection of historical Event Management data:
- Navigate to .
- Select [PA EM] Historic Data Collection.
- Select Execute Now.
Required Now Platform roles
- evt_mgmt_admin
- evt_mgmt_operator
Access the Events and alerts processing dashboard
To open the dashboard, use one of the following methods:
- Navigate to .
- Navigate to and select the AIOps Dashboards icon (
).
Use cases
For examples of how different people in your organization would use this dashboard, see these use cases.
| User | Dashboard use |
|---|---|
| evt_mgmt_admin or admin | Edits the dashboard and grants view and share permissions. |
| evt_mgmt_operator or admin | Views the dashboard and details of the records contained in it to visualize and track events, alerts, trends, outcomes and the most impacted Configuration Items in your organization. |
Breakdowns
Breakdowns available in the Event and Alert Processing dashboard are:
- Trends
- Outcomes
Reports
Most impacted Configuration Items
The Configuration Items (CIs) that are most impacted by this IT issue. The CIs are ordered by name, number of alerts, class (for example, application service), location, owner, and support group.