Modify view for an application service map in legacy Agent Workspace

Customize a map view to display relevant information and increase clarity.

Before you begin

Role required: sm_user, sm_app_owner, evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

About this task

By default, service maps are concise and contain every detail about all CIs that you added manually or that Service Mapping mapped. While it provides a complete picture, using such a map might be difficult. Customizing maps allows you to:
  • make it easier to navigate the map.
  • hide irrelevant information.
  • show essential information.

Attributes you show or hide when you customize maps are not removed permanently and can be displayed or hidden again as you need. The system saves the changes to the map view and displays the last map view when you reopen an application service.

The application service map in the Event Management view reflects the severity status of CIs belonging to the application service.

Procedure

  1. In Agent Workspace, click the Lists icon on the left pane.
  2. Navigate to Services > All Services.
    The list of services displays services in Operational status.
  3. Click the name of the relevant application service.
    The service tab opens showing service details on the Details tab.
  4. Click Service Map.
  5. Click the Open Map Display Settings button.

    The Open Map Display Settings button
  6. Select the relevant option:
    Option When Enabled When Disabled
    Display in Host View

    The host view also simplifies the map especially when many applications are running on a few hosts.

    The Host View is useful only for application services discovered using Service Mapping. This view does not offer additional information for manually created application services.

    The service map shows host CIs.

    The service map shows application CIs.
    Group CIs on map

    Simplify maps by grouping CIs belonging to the same type and hosted on servers sharing a prefix and domain name.

    The map still reflects the application flow correctly, because grouped CIs belong to the same tier.

    This option is relevant for application services consisting of more than 10 CIs.

    The application service map shows groups of CIs. The map is more compact.

    The application service map shows all CIs separately. The map is larger.
    Remove Topology Cycles

    Hide connections returning to the same configuration item (CI) that originated them to reduce map cluttering.

    Usually these returning connections are not important for analysis or troubleshooting of application services.

    The application service map hides topology cycles.

    The application service map shows topology cycles.
    Spanning tree view

    Simplify the map by organizing CIs into a tree structure and concealing some connection lines.

    This option is especially useful for very large maps.

    The map displays an application service as a tree.


    Map showing an application service in the spanning tree view.

    The map reflects the actual structure of an application service.


    Map showing an application service not in the spanning tree view.
    Show Traffic Based CIs

    This option is available only for users with these roles: Service Mapping administrator [sm_admin] and Service Mapping user [sm_user].

    Display configuration items (CIs) found using traffic-based mapping.

    The application service map displays CIs and hosts that Service Mapping discovered using both patterns and traffic-based discovery.

    While detecting CIs inbound and outbound traffic creates an inclusive map, it may also result in mapping many redundant CIs that do not influence the application service operation.

    The application service map shows only CIs and hosts discovered using patterns.
    Map indicators

    Display additional information for a CI or application service itself by displaying related records such as alerts, outages, incidents, and problems.

    The base system provides map indicators for the following record types:
    • Affected CIs
    • Changes: Current, past, or planned
    • Outages: Current, past, or planned
    • Problem

    For more information, see Event Management Map Indicators (Video).

    For each record type that is set to display, the corresponding indicator and the tab display. For example, the Incidents tab appears underneath the map and the Incidents indicator shows next to CIs that have incidents associated with them.

    The application service map shows CIs without related indicators.

    If a record is associated with the application service itself, the indicator shows next to the application service name.

    No map indicators appear next to the application service name.