Map a single application service using classic Service Mapping
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- UpdatedAug 3, 2023
- 6 minutes to read
- Vancouver
- Service Mapping
Map a single application service using classic Service Mapping
In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.
Before you begin
- Verify that Service Mapping is set up properly.
- If the application service relies on PaaS supported by Microsoft Azure or Amazon Web Services, discover datacenters and then create horizontal discovery schedules on the cloud service account.
Role required: sm_admin
About this task
You can map single application services in addition to bulk mapping, which is effective at mapping multiple application services, but is not precise. You may need to individually map application services omitted during bulk mapping.
The most important attribute you must know and configure to discover an application service is an entry point.
An entry point is a point where clients access an application service. Usually, it is either a URL or a combination of the IP address and port. Service Mapping starts the mapping process from this point. For example, to map your electronic mailing application service, define an IP address or host name of the email server as an entry point.
Entry points vary depending on the nature of the application service. Service Mapping comes with a wide range of preconfigured entry point types that cover many commonly used applications.
In addition to entry points that Service Mapping can discover, you may add entry points that Service Mapping cannot discover. You may want to add such an entry point as an indication that your application service contains a device or application.
Also, you must define an owner for your application service. The application service owner is a user who is familiar with the infrastructure and applications making up the service. This user is the application service SME who provides information necessary for a successful creation of an application service. After a service is mapped, this user reviews the results, and either approves it or suggests changes.
After Service Mapping discovers configuration items (CIs) belonging to your application service for the first time, it then rediscovers CIs to find changes and updates. Create or modify discovery schedules to control how often Service Mapping rediscovers services or CIs.
All application services, both manually created and discovered by Service Mapping, are stored in the Mapped Application Service [cmdb_ci_service_discovered] table.
You can also create a single application service manually using the flow based on Common Service Data Model. The Common Service Data Model (CSDM) helps you streamline service types and service offerings. You can add relationships between application services and other service-related objects in the CSDM: Business Application, Technical Service Offerings, or Business Service Offerings. For more information, see Create application services .
Procedure
What to do next
- If Service Mapping discovers the application service with errors, fix errors in individual application services using discovery messages.
- Make sure that the application services aren't too large:
- Service Mapping doesn't offer to view CI list instead of a map for an application service.
- There is no discovery message indicating that the application service is too large: The map does not display the entire service, because it is too large. The number of CI connections exceeded the allowed maximum.
If some application services are too large, resolve the service size issue:- If you use customized discovery patterns and mapping results in very large application services, modify the patterns so that they don't map irrelevant CIs.
- Split the service into smaller services.
- Send application services discovered without errors to their respective owners for approval. For more information, see Send application service maps for review.
Related Content
- Map multiple application services suggested by classic Service Mapping
You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.
- Map application services using tags with classic Service Mapping
Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.
- Map multiple application services from a CSV file usingclassic Service Mapping
This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned application services. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential application services referred to as service candidates.
- Fix application service errors in bulk
Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.
- Fix errors in individual application service maps
You can address discovery issues in each application service map individually.
- Review and approval of application service maps
After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created application services.
- Fine-tune application services to implement owner requests
As an administrator, you tweak and fine-tune maps based on comments from the application service owner.
- Application service completion
After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.
- Application service analysis and maintenance using classic Service Mapping
Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.