Request Service Mapping
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- UpdatedAug 3, 2023
- 3 minutes to read
- Vancouver
- Service Mapping
Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.
Before you begin
Role required: none
To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.
If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.
Role required: admin
About this task
- Discovery (com.snc.discovery)Note: If you're activating the Discovery plugin for the first time in the Vancouver release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Vancouver.
- Pattern Designer (com.snc.pattern.designer)
- Cloud Provisioning and Governance Core (com.snc.cloud.core)
- Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
- Event Management and Service Mapping Core (com.snc.service-watch)Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).
Procedure
Related Content
- Credentials required for host discovery
There are credentials and permissions that Service Mapping requires for discovering hosts.