You can install the Discovery and Service Mapping Patterns application (sn_itom_pattern) if you have the admin role.

Before you begin

Role required: admin

About this task

Multiple tables are installed with Discovery and Service Mapping Patterns.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
    Menu path to all available store applications.
  2. Find the Discovery and Service Mapping Patterns application (sn_itom_pattern) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

    In the list next to the Install button, the versions that are available to you are displayed.

  3. Select a version from the list and select Install.

    In the Install dialog box that is displayed, any dependencies that are installed along with your application are listed.

  4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
  5. Select Install.