IT Operations Management

See more and do more with IT Operations Management

Accelerate your cloud strategy with IT Operations Management. Improve your organization's cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.

View and download the full infocard for a highlight of IT Operations Management features.

	Get visibility into your infrastructure and services Take charge of your infrastructure and services from one source. Improve service quality, strengthen change processes, reduce risk, optimize your infrastructure spend, and minimize software compliance issues.
	Avoid and solve service issues effectively Free up your IT staff from time-consuming, error-prone tasks and drive down service outages with AIOps. Accelerate issue resolution with relevant and contextual change, problem, and incident data.

Get visibility into your infrastructure and services

Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM Health, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues. For more information, see ITOM Visibility.

Avoid and solve service issues effectively

ITOM Health uses the power of AIOps to turn events into actionable alerts. Pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems, which are static and rule based, ITOM Health applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments. For more information, see ITOM Health.

Accelerate cloud strategy and reduce costs

ITOM Optimization enables you to manage the life-cycle of your cloud resources, from discovery to provisioning new resources, handling day-to-day changes and maintenance, until deprovisioning. All of these features are built on ServiceNow governed workflows, offering capabilities such as change, audit, security, and approval.

Whether it is cloud migration assessment or a cloud resource configuration check, ITOM Governance offers workflows to enable the process, while also enabling you to remediate cloud tags and invalid configurations. Combining the strengths of agile and innovative capabilities in the Cloud with ITOM and the well-established ServiceNow framework ensures a successful transition.

IT Operations Management products licensing

The Now Platform® uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM Health, ServiceNow® Health Log Analytics, ServiceNow®, ITOM Optimization, and ServiceNow® ITOM Cloud Accelerate.

The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see ITOM licensing and subscriptions.

Get started

• Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
• Choose the training that’s best for you at the Now Learning center.

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