To set up a custom integration in SaaS License Management, create a spoke to connect with a SaaS application.

Before you begin

Role required: admin

About this task

If there's already a spoke for the SaaS application that you're integrating with, you can use the existing spoke instead of creating one. For a list of applications that have ServiceNow® Integration Hub spokes, see IntegrationHub available spokes.

Use ServiceNow® Studio to create a spoke. For more information about Studio, see ServiceNow Studio.

Procedure

  1. Navigate to All > System Applications > Studio.
  2. Click Create Application.
  3. Give your app a name that includes the name of the SaaS application that you're integrating with and a description.
    Keep the auto-filled value for the Scope field.
  4. Click Create.
  5. Add the roles admin, sam_developer, and delegated_developer, then click Continue.
  6. Select the Classic format, then click Continue.
  7. Click Done with tables.
  8. To close the session and create your app, click X.
    Tip: You may have to refresh the page to see your new spoke app in the list of apps.

What to do next

As you continue building your custom integration, use the spoke to save the following items.

  • Connection & Credential alias
  • Data stream actions to get users and user activity
  • Action to reclaim a user

If you are publishing your custom spoke application on the ServiceNow Store, also use the spoke to save your subflows.