Create a custom SAP named user type so that you can track and manage your SAP licenses based on the named user type that is specific to your SAP system.

Before you begin

Role required: sam_admin

Important: You can create custom SAP named user types in both the Software Asset Management classic application and the Software Asset Workspace. Use the following steps to create custom named SAP user types in the Software Asset Management classic application. For details on how to create custom named user types in the Software Asset Workspace, see Create a custom named user type in workspace.

About this task

Note: The custom SAP named user types that you create directly on your ServiceNow instance are not reflected in your SAP system. You must make the same changes in your SAP system.

Procedure

  1. On the page header of your ServiceNow® instance, select All.
  2. In the menu navigation filter, enter samp_named_user_type_list.do.
    The Named User Types [samp_named_user_type] table opens.
  3. Select New.
  4. On the form, fill in the fields.
    Table 1. Custom Named User Type form
    FieldDescription
    Name Name of custom named user.
    Price list Default price list.
    Is developer Option that indicates the user has a developer role.
    Grants access to Grant access to a named user type.
    Value Value associated with the named user type. This value can be either numbers or letters.
    Rank Priority of the named user type during reconciliation. Lower rank values take precedence.
    Is licensable Option that indicates the named user type license status.
    Active Option that indicates if the named user type is active.
  5. Select Submit.

Result

The named user type is added to the Named User Types [samp_named_user_type] table.

What to do next

After you have added the custom named user, create a software model designating the custom named user in the form.