Create request for new content via the Service Catalog application for the IT Asset Management content service.

Before you begin

Content request can be made for the Software Asset Management content service and the Hardware Asset Management content service.

Role required: customer user or partner user

Procedure

  1. Login to the ServiceNow Now Support portal.
  2. Navigate to Automation Store > Service Catalog.
  3. Search and select the catalog item Asset Management Content Request.
    On the Catalog Item form, the Catalog Request number (CR), Requested by, and the Company fields populate automatically.
  4. Fill in the details on the form.
    FieldDescription
    Title Summary of your request.
    Description Details of your request.
    Selected instance Instance you are requesting the content for.
    Watch list Add individuals within your organisation to view the progress of this request.
    Content category The content category for your request. You can select the Software Asset Management content service or the Hardware Asset Management content service.
    Attachment

    Attach an excel sheet with the needed information about the content requested.
  5. Click Submit.
  6. You can view your current content requests by navigating to Automation Store > Service Catalog > My Content Requests
    The default filter only shows your active requests. If you want to see all your requests (including closed ones), you need to adjust the filter.