View software products with overlapping functionality in the Overlapping Software dashboard. Discover unnecessary spending on redundant software and create demands for application rationalization.

The Overlapping Software dashboard groups all software spending into categories based on the main function of the software, such as video conferencing, project management, and email marketing. Access the Overlapping Software dashboard by navigating to Software Spend Detection > Overlapping Software.
Note: The Overlapping Software dashboard is included in the ServiceNow® Performance Analytics solution for Software Asset Management and is available when Software Spend Detection is installed. For more information, see Platform Analytics Solution for Software Asset Management classic.

The Overlapping Software dashboard supports domain separation when the Performance Analytics - Domain Support plugin (com.snc.pa.domain_support) is activated. To filter the data by domain, select a domain at the top of the dashboard.

End users and roles

End user and goal Required role
SAM admin: Can view the dashboard. sam_admin
SAM user: Can view the dashboard.
Note: A SAM user and a a SAM admin can use the dashboard to create demands if they also have the it_demand_user role.
 sam_user
Software Spend Detection import user: Can view the dashboard. sam_spend_import
Figure 1. Overlapping Software dashboard
Overlapping software dashboard

View software spending from the last three months, last 12 months, last two years, or all time.

Reports

Report Description
Highest Count in Overlapping Software Software categories with the highest number of purchased products.
Highest Spend in Overlapping Software Software categories with the highest total spend.
All Categories with Products All software categories that have spend transactions. The number next to each category shows the number of products in that category.
Note: To edit the reports shown on the dashboard, navigate to Software Spend Detection > Administration > Overlapping Software Setup. The sam_user and report_admin roles are required. When domain separation is enabled, the domain_admin role is also required to view and edit all records.

Create demands

Create demands to take meaningful action against the redundant software you discover. You can discontinue software, reduce software usage, migrate users to approved software, or take other actions.

Note: The PPM Standard plugin (com.snc.financial_planning_pmo) must be installed to create demands.

For more information, see Create demands for application rationalization.