You can quickly learn the details of how an interaction was resolved by generating and reading the Now Assist resolution notes.

Overview

Generating the resolution notes creates a condensed version of the incident's resolution notes that are generated by Now Assist. The generated resolution notes can provide information to other agents who might encounter similar interactions.

Note: Now LLM is the provider for this Now Assist skill.

The following examples show Now Assist generated resolution notes in Now Assist for Customer Service Management (CSM), Now Assist for HR Service Delivery (HRSD), and Now Assist for IT Service Management (ITSM).

Figure 1. Generated resolution notes in Now Assist for CSM
Generated resolution notes in Now Assist for CSM.
Figure 2. Generated resolution notes in Now Assist for HRSD
Generated resolution notes in Now Assist for HRSD.
Figure 3. Generated resolution notes in Now Assist for ITSM
Generated resolution notes in Now Assist for ITSM.

Generating resolution notes

You can generate resolution notes for Now Assist for CSM, Now Assist for HRSD, or Now Assist for ITSM: