Use the Work item form to view more details of the executed work items.

Table 1. Work Item form
Field Description
Name Name of the work item.
Work Queue Name of the queue.
Status Status of the work item.
Exception Type Type of the exception:
  • Application - For example, if an issue persists with an associated application such as SAP.
  • Business - For example, if an issue requires a manual intervention to fix it.

The auto retry functionality retries the work items based on the exception type.

If the Exception Type field is Application, then the work item is auto retried.

Roles required to edit this field: RPA robot.
Started On Start date and time of the work item.
Completed On Completion date and time of the work item.
Attempts Count Number of times the work item is picked for auto retry.

The minimum value is 0.
Details
Priority Priority of the work item:
  • Critical
  • High
  • Medium
  • Low
The assigned robot executes the bot process as per the defined priority in the work queue.
Type String field to define the type of work item.
Stage Custom field for the robot to maintain different stages of the transaction.
SLA Time and date that the SLA was started.
Robot Name of the robot that is assigned to the work queue.
Created Creation date and time of the work item.
Last Started Time Last start time of the work item.
Deferred Till Work item that is not picked until the specified date and time.
Completed By Name of the robot who has completed the work item.
Remarks Remarks updated by the robot runtimes.
Content
Request Content Content that is passed when the work item is created.

The maximum limit is 8000 characters.

If the Is Work Item Content Sensitive check box on the associated work queue form is selected, the data in the Request Content field is encrypted. Sensitive data with encryption is stored in the work item, so that it can be passed to the RPA Desktop Design Studio or robots.
Response Content Content that is added or updated when a work item is picked after the transaction.

The maximum limit is 8000 characters.
Transaction Activity
Work notes Work notes for the work item.
Additional Comments Comments for updating this work item.
Activity Transaction logs for the selected work item.