By using the Skills Intelligence application, your organization can identify the skills that an employee needs, determine the skill gaps within a role, and recommend the learning opportunities that the employee can do to bridge those gaps.

How skills get detected

The ServiceNow® Skills Intelligence application uses a dynamic skills ontology, which is essentially a structured and evolving skills database enriched by public and real-world customer data. It constantly extracts information about skills and job titles, enabling it to identify and recommend relevant skills within your organization. In addition, the application can use your organization's job architecture data, employee resumes, and LinkedIn profiles to extract and recommend skills.

Managing your skills profile

To provide easy skill updates and reduce manual intervention, the application enables several key functionalities in the employee skills profile. Employees can use their skills profile to add, delete, and update skills. For more information on skills profile, see Employee skills profile.