Adding a playbook to mobile is exactly the same as in a configurable workspace, but with an additional step.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Workspace Experience > Actions & Components > Related Items or Contextual Side Panel.
  2. Click New.
  3. On the form, fill in the fields.
    Table 1. Action Assignment form
    FieldDescription
    Action label Label of the Related Item or Contextual Side panel tab.
    Action name Unique name for your item. This name can be overridden.
    Implemented as Select UI Component.
    Specify UI component UI component associated with the action. Enter now-playbook-experience.
    Icon Icon that is displayed in the Contextual side panel to differentiate from other components.
    Note: This field is available for the Contextual Side Panel only.
    Application Application for the action assignment.
    Workspace Option to limit a Related Item or Contextual Side Panel to a specific Workspace. For example, Agent Workspace or HR Workspace.
    Table Select the table you want to show the Related Item or Contextual Side Panel on.
    View Field to only display a Playbook when this Form View is selected on the parent record.
    Active Option to activate the action assignment.
    Order Integer that determines the precedence of this action in relation to matching actions with the same name. The lower the number, the more likely it is to be selected against other actions. The typical practice is to use numbers that are in the hundreds. For example, 100, 200, 300, or 400.
    Tooltip Message that's displayed when your mouse points to the Related Item tab or Contextual Side Panel icon.
    Description Description for the action assignment. This description is displayed in the Action Assignment list and provides context on the form.
  4. Click the Advanced View related link.
  5. Click the Component Attributes tab.
  6. On the form, fill in the fields.
    Table 2. Component Attributes form
    Attribute nameDescription
    playbookExperienceId Associated Playbook experience ID. Copy and paste the sys_id of a Playbook Experience record.
    Note: If no Playbook experience ID is provided, the global Playbook experience is used by default.
    parentSysId Associated parent sys_id. Enter{{sysId}} to automatically take the parentSysId of the record that you're viewing.
    parentTable Associated parent table. Enter {{table}} to automatically take the parentSysId of the record that you're viewing.
    compactMode Option to display a Playbook in compact mode. Typically set to true for Contextual Side Panel and false for Related Item.
    recordGeneratorQuery Not currently supported in Agent Workspace.
    isNewParentRecord Set to {{isNewRecord}}.
    Note: Select a different UI Component if the attributes are missing from your form. Change the UI Component back to now-playbook-experience and the attributes will appear.
  7. Open the Conditions tab.
  8. On the form, fill in the fields.
    Table 3. Conditions form
    FieldDescription
    Script Condition Script condition for the action assignment. Enter sn_playbook.PlaybookExperience.parentRecordContainsPlaybook(current). The script condition enables you to show a Playbook only when the record has triggered a process execution.
    Client Conditions Choose conditions to limit collisions based on your use case.
    Record Conditions Choose conditions to limit collisions based on your use case.
    Required Roles Roles to limit Playbook access.
    Requires create access Option to require create access.
    Requires read access Option to require read access.
    Requires write access Option to require write access.
    Requires delete access Option to require delete access.
  9. Select the Update button.