Learn how Process Automation applications can help you use the Now Platform® to transform your manual business processes into digitized, automated workflows.

ServiceNow Process Automation applications help you digitize, visualize, and manage the cross-enterprise workflows for your business. Digitizing your business processes with Process Automation applications gives you these benefits:
  • Management of process compliance
  • Ownership of continual process improvement
  • Collaboration across divisions and departments
  • Visibility into process outcomes

Process Automation applications

The ServiceNow Process Automation applications that you can use to digitize your business processes into automated workflows on the Now Platform include:
Flow Designer
ServiceNow® Flow Designer enables process owners to automate approvals, tasks, notifications, and record operations without having to code. You can use the Flow Designer design environment to author flows and actions and to view the results they produce.
Exploring Process Automation Designer
ServiceNow® Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.

Roles involved in Process Automation

Depending on the Process Automation application that you use, you may need to coordinate with other teams or individuals to ensure that your automated processes run smoothly. One possible way in which you could organize the roles for Process Automation applications is:
  • A developer uses Flow Designer to work on flows, actions, and activity definitions to automate individual pieces of a business process.
  • A process owner uses Process Automation Designer to organize the pieces of the business process into a digitized, cross-enterprise workflow.
  • A Playbook Experience administrator configures the appropriate views of the business process for the right system users in playbooks.
  • A Playbook Experience agent, the end user in this case, works on and manages the individual tasks of the business process in playbooks on the Now Platform.
Many different user roles are involved in creating effective digitized, automated processes on the Now Platform.

Learn more about Process Automation

To find out more about how you can use Flow Designer and Process Automation Designer to digitize your business processes, try checking out these resources: