A record producer enables users to create task-based records, such as an incident record, in apps you create in App Engine Studio (AES) without creating a request. It enables a better end-user experience by standardizing requests using a simplified form.

Before you begin

Create a data table that the record producer will add a new record to when a user fills out the form. For more information, Create a data model for your application.

Role required: App Engine Studio user role and delegated developer permissions. For more information, see Delegate developers using AES.

About this task

A record producer is a simplified type of catalog item displays a form that users will fill out that will insert a new data record in a selected custom target table that you set up. This type of catalog item enables users to create task-based records, such as an incident record (without any of the more complex functionality that comes with using a standard catalog item (e.g., creating requests). Use a record producer when you want the service catalog form to create a simplified type of record that isn't a request (e.g., a task record such as an incident, change, or enhancement, etc.). When you add a record producer, you create a basic version of the record producer. You must then continue editing it in Catalog Builder before it's ready to deploy.

Note: If you created an application using a template, a record producer may already be added to your application.

Procedure

  1. Navigate to All > App Engine > App Engine Studio.
  2. From the My Apps page, open your application.
  3. In your application, next to Experience, select Add.
  4. Select Record Producer and select Begin.
  5. On the form, fill in the fields.
    Table 1. Record Producer form
    Field Description
    Name Name for the record producer.
    Short description Brief overview of the record producer.
  6. Select Edit record producer.
  7. In Catalog Builder, specify the required information.
    After completing each step, select Save.
  8. To preview a catalog item in Portal or Now Mobile, select Preview.
    Note: When you preview an item, you can interact with it but not submit it.
    1. To preview the item in the portal, select Portal for the View within field.
      Note: Portal preview is based on the portal URL configured for the Catalog Builder.
    2. To view an item representation in Now Mobile, select Now Mobile for the View within field.
    3. To open the preview in a new tab, select Open preview in a new tab.
      Note: When you change the item and save it, the preview is dynamically refreshed in the opened tab.
  9. Select Submit.

What to do next

For the record producer you want to edit, select the menu icon (Menu icon) and select Edit.