Create a UI routing action
- UpdatedAug 3, 2023
- 2 minutes to read
- Vancouver
- API implementation
The Vancouver release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.
This solution enables you to create a record with the service desk without knowing whether it is an incident or request item; the service desk can then route the record to the appropriate table.
About this task
Note: Functionality described here requires the
Admin role.
To create a UI routing action:
Procedure