Before you import content, create and configure the connection between the a Web Distributed Authoring and Versioning (WebDAV) - compliant external knowledge source and the ServiceNow knowledge base into which you want to import content. Define import parameters for the external knowledge source.

Before you begin

Define Basic authentication credentials and Getting started with connections to the external source.
Caution: This feature expects that the external source endpoint is a publicly accessible endpoint. Mid-server configuration is not supported.

Role required: admin

About this task

Only basic authentication is supported for the external content integration feature.

Procedure

  1. Define the connection from the external source and the target knowledge base.
    1. Navigate to Knowledge > Administration > External Knowledge Sources.
    2. Click New.
    3. Fill in the following fields:
      Field Instruction
      Name Enter unique name for the external source.
      Target Knowledge Base Select the knowledge base in which you want to create articles for the external content.
      Connection Alias Select the connection alias to connect to the external source.
    4. Right-click the form header and click Save.
  2. Set import parameters for the external content.
    1. In the Parameter related list, click New.
    2. In the Name field, select the name of the parameter from the drop-down list.
    3. In the Value field, enter the desired value for the parameter.
      The table below lists the parameters and the corresponding values that can be set for the external source.
      Parameter NameInstructions
      Maximum size limit (in MB) for this source Set maximum allowed content size for this source. Once this limit is reached, no further content is processed. Default value is 400 MB.
      Maximum size limit (in KB) per file/content in this source Set maximum allowed size limit for each file from this external source. If a file exceeds this limit, that file is not processed. Default value is 4000 KB.
      Open search results in the original source system Set value to true to open search results in the external source system. Set value to false to open search results in the target knowledge base. Default value is set to false.
      Include folders with names that match these regex patterns Enter a comma-separated list of regular expressions for folder names that need to be included from this external source.
      Exclude folders with names that match these regex patterns Enter a comma-separated list of regular expressions for folder names that need to be excluded from this external source.
      Create articles when file names match these regex patterns Enter a comma-separated list of regular expressions for file names that need to be included to create articles.
      Do not create articles when file names match these regex patterns Enter a comma-separated list of regular expressions for file names that need to be excluded to create articles.
      Maximum retry limit Maximum number of retries to send request to the external source.
    4. Click Submit.