Get started with Omnichannel Callback
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Omnichannel Callback
Review the following information before you start setting up Omnichannel Callback.
Setup task | Description |
---|---|
Verify that the ServiceNow core applications or plugins that are required to support Omnichannel Callback are installed and activated. | Verify that the following applications or plugins are installed and activated
from the ServiceNow Store. When you activate the first plugin, its dependant
plugins are activated automatically. If not installed, install and activate one
application at a time in the following order to ensure a smooth implementation.
|
Verify that you have assigned the required ServiceNow AI Platform roles. | The following roles are used across the Omnichannel Callback
features:
|