Metric templates define reusable rating scales for evaluating non-scripted metrics.

Each answer option on the scale is defined as a template definition, much like a metric definition. For example, the metric template named Satisfaction contains the template definitions: Very Satisfied, Satisfied, Neutral, Dissatisfied, and Very Dissatisfied.

Metric templates are available for metrics that have Template as the Data type. The following metric templates are available by default.
Table 1. Default metric templates
NameAssessment template definition
Likert 5 Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree
Satisfaction Very Dissatisfied, Dissatisfied, Neutral, Satisfied, Very Satisfied
Frequency Never, Seldom, Sometimes, Most of the time, All of the time
Amount None, Few or little, Average amount, Many, Quite a lot
Size Very Small, Small, Average, Large, Very Large
Quality Very Poor, Poor, Average, Good, Very Good
Complexity Very Complex, Complex, Moderate, Simple, Very Simple