Deactivate Agent Affinity if you do not want Agent Affinity to assign work assignments to agents.

Before you begin

Role required: awa_admin or admin

Procedure

  1. In the navigation filter, enter sys_properties.list.
    The entire list of properties in the System Properties [sys_properties] table appears.
  2. In the Search field, enter glide.awa.agent_affinity.enabled.
  3. Click glide.awa.agent_affinity.enabled.
  4. On the system property screen, change Value from true to false and click Update.
    Agent Affinity is now deactivated.