You can activate the Advanced Work Assignment plugin (com.glide.awa) if you have the admin role.

Before you begin

Role required: admin

About this task

Advanced Work Assignment activates the Skills Management plugin (com.snc.skills_management) to implement user and group skills.
Table 1. Plugins for Skills Management
Plugin Description
Skills Management

[com.snc.skills_management]

 Implements user and user group skills. Based on the same principles of roles management, which uses inheritance between user groups.

Procedure

  1. Navigate to All > Advanced Work Assignment > Home.
  2. Select Get Advanced Work Assignment plugin to install the Advanced Work Assignment plugin for your instance.
    The All Applications page opens in a new window or tab. If you don’t see the Get Advanced Work Assignment plugin button, you either don’t have the permissions to install the plugin, or the plugin has already been installed.
  3. In the All Applications page, select Install and complete the installation prompts.
  4. In the Advanced Work Assignment (AWA) Home experience's Plugin page opened dialog box, select Done.
    The AWA Home experience refreshes, the Get targeted routing capabilities section appears, and AWA is installed.

What to do next

Activate the targeted routing capabilities plugins and other popular AWA plugins to enable the appropriate service channels and the Platform Analytics Solutions for Advanced Work Assignment.