Install Vulnerability Assignment Recommendations so that you can reduce the time that you spend on identifying owners for vulnerability findings that are unassigned or incorrectly assigned. This application is available as a separate subscription in the ServiceNow Store.

Before you begin

Before you run the Vulnerability Assignment Recommendations feature of Vulnerability Response in your ServiceNow AI Platform® instance, you must first download and install the Vulnerability Assignment Recommendations for Vulnerability Response application. Complete the following setup checklist prior to installation. These setup tasks are required for a smooth installation and configuration.
Note: This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. For more information, see Activate a ServiceNow Store application.

Roles required: admin

Setup tasks Action
Verify that the Vulnerability Response application is installed and activated.

Navigate to All > System Applications > All Applications > Installed in your instance. Vulnerability Response is shown in this list if it is installed.

If the application is not installed and activated, see Install Vulnerability Response.
Verify that the Predictive Intelligence application is installed and activated.

Navigate to System Applications > All Applications > Installed in your instance. Predictive Intelligence is shown in this list if it is installed.

If the application is not installed and activated, see Install Predictive Intelligence.
Verify that you have the required ServiceNow roles for your instance. Check that you have these required roles for installation and verification of expected results:
  • vulnerability_admin: Required to enable and configure Vulnerability Assignment Recommendations. You can also use it to view and select assignment recommendations for vulnerable items and remediation tasks.
  • ServiceNow admin: Required to install applications.

Procedure

  1. Navigate to the ServiceNow Store.
  2. Click Log In and enter your HI credentials.
  3. To view the available ServiceNow products, click the ServiceNow Products tab.Install store ServiceNow page for ML.
  4. To view all the associated applications that you are entitling for Vulnerability Assignment Recommendations, click the Vulnerability Response product.

    The page lists all the applications that you are eligible for if you opt-in. For information on an application, click the link for the application.

  5. To verify that you have entitlement to Vulnerability Assignment Recommendations, click Opt-in.
  6. To agree to the terms and conditions, at the prompt, select the check box and click Accept.
    A message appears that indicates you have successfully opted-in for the application.
  7. Skip to step 10 to install the application on your ServiceNow AI Platform instance.
  8. (Optional) If you want to manage your entitlement for the Vulnerability Assignment Recommendations application on other ServiceNow AI Platform instances, click Manage Entitlement.
    Note:

    If the Manage Entitlement button is not displayed, click the Vulnerability Assignment Recommendations application on the Product List to display it.

    1. Choose an option.
    2. Click OK or Cancel to continue.
    You are ready to activate plugins and install the application on your ServiceNow AI Platform instances.
  9. Log in to the ServiceNow AI Platform instance that you want to install the Vulnerability Assignment Recommendations application on.
  10. Navigate to All > System Applications > All Available Applications > All.
  11. From the applications listed, locate the Vulnerability Assignment Recommendations application (sn_vul_recom) and click Install.
    The Application installation dialog box is displayed and any dependencies that are installed are displayed.
  12. (Optional) If you want demo data, select the Load demo data check box and click Install.
    Note: If you do not select the Load demo data check box, demo data is not available to install from the Application Manager later. For information on how to install or reinstall demo data after the initial installation, see the Workaround to install demo data if application is already installed [KB0722909] article in the Now Support Knowledge Base.
    This installation may take some time. A message is displayed in the Install dialog box after the application and its dependencies are successfully installed.
  13. Click Close.
  14. To configure Vulnerability Assignment Recommendations, see Configure Vulnerability Assignment Recommendations for Vulnerability Response.