As a remediation owner, you can access the Vulnerability Response (VR) application on your Now Platform® instance with your Android or iOS mobile device.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Vulnerability Response

To familiarize yourself with the concepts of vulnerability response and how this product can help your organization, see Understanding Vulnerability Response.

Note: Before you install the Vulnerability Response Mobile app mobile, familiarize yourself with the Mobile Agent.

Overview

As a user with the remediation owner role (sn_vul.remediation_owner), the Vulnerability Response Mobile app allows you to view and search the vulnerabilities, remediation tasks, and assignments on your Now Platform instance directly from your Android or iOS mobile device.

You are notified when remediation tasks (RTs) or VIs have been assigned to you or your assignment group. This app gives a remediation owner the flexibility to reassign, edit fields, and begin remediation without being tied to the desktop.

You have access to vulnerabilities, vulnerability items, modules, and all solutions. You can perform the following tasks on your mobile device:

  • View and update remediation tasks.
  • View change requests.
  • Reassign a remediation task or vulnerability item to another member of an assignment group.
  • View notifications when a critical remediation task is assigned to you or one of your assignment groups.
  • Edit a subset of fields on remediation task records.
  • Search for remediation tasks that match specific search criteria.

The following figure illustrates how you log in to your Now Platform instance from your mobile device and the landing screen of the Vulnerability Response Mobile app that is displayed after you log in.

For step-by-step instructions about how to set up your Now Platform instance and install the Vulnerability Response Mobile app, see Set up checklist for the Vulnerability Response Mobile app. For instructions about how to log in, see Log in to the Vulnerability Response Mobile app.

Figure 1. Vulnerability Response Mobile app
VR mobile structure.
Applications
Applications are the ServiceNow software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) and other ServiceNow products that provide specific features and functionalities within your Now Platform instance. After you install core applications that have mobile apps on your Now Platform instance, these applications are displayed as icons on the bottom of your mobile device.
Figure 2. Vulnerability Response icon on mobile device
Vulnerability Response icon on mobile device.
Folders
Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, remediation tasks and Search (VGs) are the folders for the Vulnerability Response Mobile app.
Applets
Applets are the different options within the application. In the preceding image, the icons under remediation tasks and Search (VGs) are the available applets for the Vulnerability Response Mobile app.

See the following topics for more information about the applets of the Vulnerability Response Mobile app.