Configure the Microsoft Exchange Online integration with your Now Platform instance

After you’ve installed the application from the ServiceNow Store, configure it to connect to your Now Platform instance. This activation activates the search and delete workflows.

Before you begin

Role required: sn_si.admin

Procedure

  1. In your Now Platform instance, navigate to Security Operations > Integrations > Integration Configurations.
  2. Locate the Microsoft Exchange Online tile.
  3. Click Configure.
    Microsoft Exchange Online configuration tile.
  4. In the Microsoft Exchange Online Configuration dialog that is displayed, click Configure Exchange Online.

    An example of a completed and validated form follows the table.

    Figure 1. Configure Microsoft Exchange Online
    Configure Exchange Online link highlighted.
    Figure 2. Microsoft Exchange Online Connection Settings
    Configure the Connection Settings tab
    Figure 3. Microsoft Exchange Online Additional Settings
    Configure the Additional Settings tab.
  5. Choose one to continue.
    OptionDescription
    Save Save your edits. This action doesn’t verify your connection.
    On the Connection Settings tab, click Validate. This action validates your Certificate authentication, your MID server connection, and OAuth credentials. If your credentials are valid, the Validate button and both indicators are green.
If an error message is displayed, or one or more of the indicators to the right of the Validate button are red, verify that the user account credentials you entered are valid. Enter your credentials and click Save again.
Figure 4. Validation unsuccessful
Validation unsuccessful with red indicator.
Refer to the following table for more information about the Validate button and the colored icons.
State of Validate button and indicators Description
Validate button is green. Indicates that the OAuth is valid.
Validate button is light red. Exchange Online OAuth credentials button is red: Indicates that the Exchange Online OAuth credentials are invalid.
Note: If any of the connections fields such as tenant ID, Client ID, or Client Secret are invalid then the corresponding error messages are displayed. Make sure to provide the valid connection details.