Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation.

Note: Starting with the Washington release, Internet Explorer and Internet Explorer mode in Edge are no longer supported.
Table 1. Browser support for each UI version
BrowserNext ExperienceWorkspace Core UIService Portal
Chrome Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases
Firefox and Firefox ESR Latest public release of Firefox and Firefox ESR, and the two previous releases Latest public release of Firefox and Firefox ESR, and the two previous releases Latest public release of Firefox and Firefox ESR, and the two previous releases Latest public release of Firefox and Firefox ESR, and the two previous releases
Internet Explorer Not supported Not supported Not supported Not supported
Microsoft Edge Chromium Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases Latest public release of the browser, and the two previous releases
Safari Safari 12.0 and up Safari 12.0 and up Safari 12.0 and up Safari 12.0 and up
Tablet Mobile Not supported Not supported Supported Latest version of iOS and Safari

Latest version of Android and Chrome
Phone Mobile* Not supported Not supported Not supported Latest version of iOS and Safari

Latest version of Android and Chrome

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Firefox

The iOS version of Firefox does not support ServiceNow Community or other Service Portal pages.