Enable custom URLs to be set up on your ServiceNow instance. You can activate the Custom URL plugin (com.snc.customurl) if you have the admin role.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Definition > Plugins.
  2. Find and click the Custom URL plugin.
    Note: Do not select the Custom URL - Internal plugin, which is an internal component for scripted custom URL APIs.
  3. On the Custom URL record, click the Activate/Repair related link.
  4. In the Plugin Activation window, click Activate.
    When the Plugin Activation window reopens with a message that the plugin is activated, click Close & Reload Form to stay on this form.
  5. In the Plugin Files related list, find the following property, and change the setting value:
    OptionDescription
    glide.customurl.enabled To enable custom URLs, set the value to True. By default, this property is set to False, which means that you cannot associate a custom URL.
    Note: To disable this feature, set this property back to False.
  6. Click Update.