Configure Azure AD SSO in the Azure portal.

Before you begin

Role required: Azure admin

Procedure

  1. In the Azure portal, on the ServiceNow application integration page, find the Manage section.
  2. Select single sign-on.
    On the Select a single sign-on method page, select SAML.
  3. On the Set up single sign-on with SAML page, select the pen icon for Basic SAML Configuration to edit the settings.
    SAML Configuration.
  4. In the Basic SAML Configuration section, perform the following:
    1. In Sign on URL, enter one of the following URL patterns: 
      https://<instancename>.service-now.com/navpage.do
https://<instance-name>.service-now.com/login_with_sso.do?glide_sso_id=<sys_id of the sso configuration>
      Note: You need to provide the sys_id within this URL.
    2. In Identifier (Entity ID), enter a URL with the pattern: https://<instance-name>.service-now.com.
    3. For Reply URL, enter one of the following URL patterns: 
      https://<instancename>.service-now.com/navpage.do
https://<instancename>.service-now.com/customer.do
    4. In Logout URL, enter a URL with the pattern: https://<instancename>.service-now.com/navpage.do
      Note: You must update the actual sign-on URL, Reply URL, Logout URL and identifier. the values shown in these URLs are for demo purpose.
  5. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Certificate (Base64).
    Signing Certificate.
    1. Select the copy button to copy App Federation Metadata Url, and paste it into Notepad.
      This URL is required for further configuration.
    2. Select Download to download Certificate(Base64).
  6. In the Set up ServiceNow section, copy the appropriate URLs, based on your requirement.
    Setup SAML.