Use third party authenticator applications to generate temporary MFA pass codes.

An authenticator application is third-party software that generates temporary pass-codes. You can use these pass-codes along with your password to login into an instance that requires multi-factor authentication (MFA).

If your administrator has enabled MFA on your instance, you see a prompt for a pass-code after entering your user and password during login.

TOTP setup

ServiceNow requires authenticator applications that support Time-based One-time Passwords (TOTP).

ServiceNow tests MFA with the following authenticators:
  • Google Authenticator
  • Microsoft Authenticator
  • LastPass Authenticator
  • Authy
  • FreeOTP
  • Duo
  • Okta Verify
Note: Other authenticators not listed might also be compatible, but are not tested by ServiceNow.