Use the csm_cmdb_model.customer_visible_flag system property to limit customer access to data in the Product Models table as an additional access control to the CMDB model.

Set the csm_cmdb_model.customer_visible_flag property to true to enable the Customer Visible field for the tables listed below:

  • Product Models table [cmdb_model]
  • Software Models table [cmdb_software_product_model]
  • Application Models table [cmdb_application_product_model]
  • Consumable Models table [cmdb_consumable_product_model]
  • Facility Models table [cmdb_facility_product_model]
  • Hardware Models table [cmdb_hardware_product_model]

Setting this property as true hides all cmdb_model values by default.

Set the property to false to not consider the customer_visible column/atrribute on the cmdb_model table and to rely on the bases cmdb_model ACLs which are accessible to sn_esm_user.

More information

AttributeDescription
Property name csm_cmdb_model.customer_visible_flag
Configuration type System Properties (/sys_properties_list.do)
Category Access control
Purpose When set to tuetrue, the system uses the setting in the Customer Visible field to determine access to product model data on the Customer Service Portal.
Recommended value true
Default value false
Configuration type Boolean
Security risk (Moderate) Any user with the sn_esm_user role and out of the box ACLs could have permissions to the CMDB model.
Note: this role tends to be granted to external users. External users could unwillingly be given permissions to the CMDB model.
References Limit access to product model data on the Customer Service Portal

To learn more about adding or creating a system property, see Add a system property.