Search query |
Search string that the user entered. |
Has results |
Boolean value that specifies whether the search did (true) or didn't (false) return results. For all false values, consider adding information so that the same search would return suggestions in the
future. |
Click rank |
Click rank shows which search result you selected. If you click the first result in the list of search results, the click rank value is 1. If you click the 6th result listed, the
click rank value is 6. If you click multiple search results, the click rank is the highest listing value. For example, if you click the first result, return to the search page and click the 6th result, return
to the search page and click the 4th result and find an answer, the click rank is 6 (not 4). A click rank of 0 means that you didn't select any search result, or that you selected a Genius Result answer card in AI Search. Lower positive click rank values indicate that the top search results are the most relevant, so the goal is to reduce the average value for this field. |
User |
User who performed the search. |
Application ID |
Application where the search feature was used, for example, you did a search in the Service Portal. See UI source. |
Language |
Language of the query. Search only returns results that are in the same language as the search query. |
Refinements |
Number of actions that you took to reduce the number of search results. Actions include sorting and filtering. The goal is to reduce this number. |
UI source |
Specific page (mobile) or page (portal) where the search query came from. See Application ID. |
Session |
ID of the session, which specifies when the search happened. |
AI Search Profile |
Name of the search profile used for the search. Only applicable for searches made with the AI Search engine. |
GR Configurations Executed |
Shows the list of Genius Result configurations that the system evaluated for the search. Genius Result configurations in this list may or may not have displayed answer cards for the search. Only applicable for
searches made with the AI Search engine. |
Genius Result Displayed |
Shows whether or not any Genius Result answer cards were displayed for the search. Only applicable for searches made with the AI Search engine. |
GR Configurations with Result Displayed |
Shows the list of evaluated Genius Result configurations that displayed answer cards for the search. A Genius Result configuration can appear multiple times in this list if it displayed multiple answer cards
for the search. Only applicable for searches made with the AI Search engine. |
Last Clicked Genius Result Position |
Shows which Genius Result answer card you selected an action from. If you select an action from the first displayed Genius Result answer card, the position value is 1. If you select an action from the third
answer card, the value is 3. A value of 0 means that you didn't select actions from any Genius Result answer card. Only applicable for searches made with the AI Search engine. |
Genius Result Events |
JSON document showing details of actions you selected from Genius Result answer cards displayed for the search. Only applicable for searches made with the AI Search engine. |