Event registry
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Time Configuration
You can use events to schedule actions or tasks to occur when conditions are fulfilled.
Example
- kb.view
- An event triggered when a user views a Knowledge Base article. You use it to trigger the script action Knowledge View that create a Knowledge Use record every time an article is viewed.
- incident.commented
- An event triggered when a user comments on an article, used by two incidents commented email notifications.
- Inactivity Monitors
- If a record has not been updated for a defined length of time, an inactivity monitor triggers an event.
- Script Actions
- Scripts that trigger when an event is recorded in the log. You can set scripts to execute whenever a particular activity occurs in the platform, rather than at a particular time, such as scheduled jobs, or in response to particular conditions, such as Business rules.
- Notifications
- You can also use events to trigger Email Notifications when an event is recorded in the log.
Related Content
- Set an inactivity monitor
You can set an inactivity monitor that triggers an event for a task record when the task has been inactive for a certain amount of time.