Administer the ServiceNow AI Platform

As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.

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Choose one of these tiles to get started.

Start here to learn about the ServiceNow AI Platform

Learn about the ServiceNow AI Platform and these important applications:
Admin Center

A central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights. Start with Adoption blueprints, which tell you which plugins to install to meet business objectives.

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Subscription Management
A centralized management experience to help you understand your subscriptions and entitlements.

Subscription Management overview.

Configure ServiceNow AI Platform core features

Explore core features that affect global ServiceNow AI Platform behavior as well as behavior in some ServiceNow AI Platform applications.
User administration
Configure users, groups, and roles to provide access to ServiceNow AI Platform applications and settings.
Now Platform tables and data
Learn how to work with ServiceNow AI Platform records in the classic environment.
Search administration
Configure search engines and interfaces for the ServiceNow AI Platform. Select AI Search for a consumer-grade search experience, or use the legacy Zing text search engine. Use Contextual Search to let service agents view relevant results based on an Incident or Problem record's query context and user intent.
Time configuration and currency configuration
Configure date and time fields, time zones for your users, and calendars.
Translation and localization
Provide service around the globe with language translation and localization for specified regions.
Integrations
Learn about integrating third-party applications into the ServiceNow AI Platform.
Notifications
Use Notifications to manage system email, create system notifications, and configure how your system responds to inbound email.
Service Level Management
Configure the Service Level Management (SLM) application to gather your service requirements, monitor your SLAs, and report on your SLA compliance.

Maintain and monitor the ServiceNow AI Platform

Performance dashboard

Instance Scan
Identify ServiceNow AI Platform health issues and incorrectly configured settings.
Events
Monitor system events and determine which the system should process them.
Platform performance
Ensure system optimization through performance monitoring and diagnostics.

Plan and manage your ServiceNow AI Platform upgrade

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Upgrade Center and Upgrade Monitor
Plan and manage your ServiceNow AI Platform upgrades using Upgrade Center. Use Upgrade Monitor to monitor the progress of your upgrade. After the upgrade completes, you can view a summary of upgrade results.