Understand how to navigate the User Experience Analytics application, including the All Applications and individual application views.

Users with any User Experience Analytics viewer role can access the application by navigating to All > Platform Analytics > User Experience Analytics..

Different users have different rights and privileges in the User Experience Analytics application. For more information, see Roles installed with User Experience Analytics.

Counters in the User Experience Analytics application contain aggregated user numbers.
Note: If the tracking consent policy named Disabled is selected user metrics aren't tracked.

All Applications view

When you launch User Experience Analytics, there are two tabs: Overview and Events. The Overview tab allows you to view aggregate usage within a given time frame across all of your tracked applications. There are a number of filters you can configure to see scores for Active users, Sessions, and Average session duration, as well as a list showing usage by individual application. The Events tab enables you to filter a list of tracked user interactions across enabled User Experience Analytics applications.
GIF alternating the Overview and Events tabs of the UXA application

Individual application view

The individual application view has more detailed information for a specified application.

The Analysis menu items provide access to the Retention, Cohort analysis, Conversion funnel, and Navigation paths modules. The Data Foundation menu items provide access to the Users, Sessions, Events, and Pages modules.
UXA overview - Service Portal application

Metrics across all applications

You can view basic application usage and event details for all applications within an instance. Select All Applications from the applications list to see these metrics simultaneously.
See basic metrics for all applications within an instance