This dashboard shows the current state of open problems.

Important:

Starting in Xanadu release, the Problem overview dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.

The Problem Overview dashboard showing all widgets and reports

End user and roles

End user and goal Required role
Problem manager and Problem agent - View the current number of critical, overdue, and unassigned problems to identify immediate action areas. None

Data visualizations

TitleTypeDescription
Critical open problems Single Score

single score icon

 All open problems where Priority is 1 - Critical. This report tells you at a glance how many top priority problems there are.
Unassigned problems Single Score

single score icon

 All open problems where 'Assigned to' is empty. These are the problems you have to assign.
Overdue problems Single Score

single score icon

 All open problems where Escalation = Overdue
Open problems Single Score

single score icon

 All open problems
Problems not updated for 7 days Single Score

single score icon

 Open problems where the value in the Updated field is more than 7 days ago
Open problems older than 30 days Single Score

single score icon

 Open problems where the value in the Created field is more than 30 days ago
Open problems - Grouped Horizontal Bar Horizontal bar icon Open problems grouped by Priority
Open problems older than 30 days - Grouped Horizontal Bar Horizontal bar icon Open problems where the value in the Created field is more than 30 days ago, grouped by Priority
Problems by Priority and State Heatmap Heatmap icon Open Problems grouped on a matrix of Priority and State
Open problems older than 30 days by Priority and State Heatmap Heatmap icon Open problems where the value in the Created field is more than 30 days ago, grouped on a matrix of Priority and State
Problems Opened per Week Lineline trend icon line-trend Created with Sketch. Count of all problems opened this year, trending by Opened per Week
Problems Closed per Week Lineline trend icon line-trend Created with Sketch. Count of all problems closed this year, trending by Closed per Week