Several types of components are installed with the activation of the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task), including tables, user roles, and ServiceNow store applications.

Roles installed

Table 1. Role description
Role title [name] Description Contains roles

Task Intelligence Admin

[sn_itsm_ml_task.ti_admin]

 Admin user with rights to all actions in the application. Creates, edits, and monitors all Task Intelligence models.
  • sn_incident_read
  • sn_ti_admin.tia_admin
Task Intelligence Analyst

[sn_itsm_ml_task.ti_analyst]

 Views and monitors Task Intelligence models through the Analytics dashboard.
  • sn_incident_read
  • sn_ti_admin.tia_analyst

Tables installed

Table 2. Table description
TableDescription
Task Intelligence Admin Template

[sn_ti_admin_template]

 Contains template records, which are inserted by other applications, that specify the defaults for model training settings, implementation plans, and UI display information.
Task Intelligence Admin Help

[sn_ti_admin_help]

 Contains help records that are displayed in a collapsible panel inside the application. Contents are filtered by the chosen template and setup page.
Task Intelligence Admin Feature

[sn_ti_admin_feature]

 High-level business unit feature for incident categorization and incident field detection.
Task Intelligence Admin Statistic

[sn_ti_admin_statistic]

 Groups statistic cards to a template and UI page.
Task Intelligence Admin Page

[sn_ti_admin_page]

 Records of URL page fragments that are referenced in the help table.
Task Intelligence Admin Statistic Card

[sn_ti_admin_statistic_card]

 Stores the statistic card’s three-line scriptable content and its card description used in a card flip or tooltip.
Task Intelligence Admin Solution

[sn_ti_admin_solution]

 Stores how the state of each ML model set progresses for the solution types, such as incident categorization and classification.
Task Intelligence Admin Model Prediction

[sn_ti_admin_model_prediction]

 Stores the model test prediction for prebuilt models.
Task Intelligence Admin Tag

[sn_ti_admin_tag]

 Contains the tags provided by other business units and a created solution by an admin. Tags help business unit partners search the models.
Task Intelligence Admin Implementation Detail

[sn_ti_admin_implementation_detail]

 Contains implementation options specified by business units, which are listed as options for a chosen template. When an Admin Console user role chooses an implementation plan, the business unit decides how to display model results for end users.
Task Intelligence Admin Model

[sn_ti_admin_model]

 Stores the snapshot configuration view of the production and staging models for a solution.
Task Intelligence Admin Context

[sn_ti_admin_context]

 Contains context-specific data from monitoring graphs that show different model performance.
Task Intelligence Admin Application Page

[sn_ti_admin_application_page]

 Contains data related to the application page, fields, and forms.
Task Intelligence Admin Landing Card

[sn_ti_admin_landing_card]

 Contains data related to the information cards displayed on the landing page of Task Intelligence for ITSM.
Task Intelligence Admin Landing Page

[sn_ti_admin_landing_page]

 Contains information related to the landing page of the admin console.

Store applications installed

Table 3. Store application description
Store application Description
Advanced Recommended actions for ITSM

[com.snc.uib.sow_itsm_ra_advanced]

 Enables you to configure and display relevant actions to agents based on record context. Agents can follow the actions to help customers and resolve issues.
Task Intelligence Admin Console

[com.sn_ti_admin]

 Enables you to setup, manage, and monitor incident prediction models that help categorize incidents.