You can install the Service Builder application (sn_service_builder) using the admin role. The application installs related plugins that aren’t already installed. It also installs the Service Builder components plugin to enable UI components for the product.

Before you begin

Confirm that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

Role required: admin

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Search for Service Builder.
  3. Select Install and follow the onscreen instructions.
    If the application doesn't display in your search, then request it from the ServiceNow Store.
    • Visit the ServiceNow Store website.
    • Search for Service Builder.
    • Follow the online screen instructions to install the application.
      • If the Compatibility release differs from what you want, then select Other App Versions.
      • Open the version that you want, and then select View Details.
      • Select Install and follow the onscreen instructions.