Define how problem records are updated when you migrate the records.

Before you begin

Role required: admin

Procedure

  1. Provide information for all the mandatory fields at this stage.
    The required field values are used when you apply new states to the existing problem records.
    Note:
    • The Assigned to field is used when the new state is beyond 101 - New and the problem is not already assigned to a user.
    • If you have activated the problem state model plugin, the Assigned to field is filtered to users with the problem_coordinator, problem_manager or problem_admin role.
    • The ${current.state} variable is replaced with the current state value and label.
  2. Map all current problem states to the new states.
    The following table provides an example of state mapping for the base system version of the problem records:
    Table 1. Mapping of the current states to the new states
    Current stateNew state
    1 - Open 101 - New
    2 - Known Error 107 - Closed as Risk Accepted
    3 - Pending Change 104 - Fix in Progress
    4 - Closed/Resolved 107 - Closed as Fix Applied
  3. Click Detect Unmapped States to verify whether any state is not mapped.
    If any state is not mapped, you must provide a mapping.

What to do next

Map problem task states.