Working with contextual search
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Problem Management
Contextual search display results on forms and record producers based on the text that you provide in a field.
Note: Contextual Search is available for problems in instances starting with the Madrid release.
Existing users can request to activate the Problem Management Best Practice — Madrid plugin
(com.snc.best_practice.problem.madrid).
You can:
- Find articles using the Related Search field. The articles can be based on any category that you select from the choice list.
- Use the choice list next to the Related Search field to select the category such as Knowledge (All), Pinned Articles, Incidents, Open Problems, and Resolved Problems.
- Attach the article in the if your search result displays knowledge articles.