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IT Service Management

HomeYokohama IT Service Management IT Service Management Incident Management

Table of Contents

Incident Management

Release version:
Yokohama
Xanadu
Washington DC
Vancouver
UpdatedJan 30, 2025
1 minute read

Yokohama
Incident Management

Incident Management restores normal service operation while minimizing impact to business operations and maintaining quality.

Incident Management overview

 

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Explore Learn about Incident Management concepts and features.

Configure Configure environment, tools, and user access.

Manage incidentsLearn about managing incidents that involves diagnosing, investigating and escalating or promoting the incident.

Manage major incidentsLearn about managing major incidents that involves creating major incidents and working with major incident overview dashboard and workbench.

ReportLearn to use dashboards and reports to monitor and track incident status and service levels.

ReferenceGet details about Incident Management components such as roles and dependent applications.

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Incident Management overview
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