The Escalations report displays the escalation sequence and the rules that apply for a selected date. For each group that you are authorized to see, you can choose to show either the active roster members or the on-call person.

Before you begin

Role required: itil

Procedure

  1. Navigate to All > On-Call Scheduling > Reports > Escalations Report.
  2. Select a value for the For each group, show setting.
    • Active escalation members: Display the on-call persons and catch-all persons in the escalation order, along with their delay times.
    • On-call person: Determine who is on duty.
  3. Select the start date for the report.
  4. Move at least one group into the Selected list.
    Enter the first few letters of the group into the Name starts with field to see a list of groups that start with those letters. Or select the All groups check box to see the list of all groups.
  5. Click Run Report.